Reference

Where Our Legal Terms Apply

Our legal terms cover three things you actually need before you deposit: who can hold a tk10com account, how wallet transfers through bKash, Nagad or Rocket are treated, and what happens when a wager settles or is voided.

Eligibility by regionOne account per personWallet transfer rulesSettlement and voidsSupport contact route
tk10com Where Our Legal Terms Apply
DATA AND ACCOUNT SAFETY

Records, Cookies and Account Security

We keep the records a dispute would actually need: your registration details, the wallet numbers you deposit from, and a log of account activity. Your session on phone or desktop browser writes a cookie so the login stays open; clearing it signs you out and brings back the one-time code step. Codes go to your registered number only. Records are held for the period the applicable rule requires, then removed.

Registration Details

Name, mobile number and date of birth are stored to confirm you are the person holding the account, and to answer any ownership question raised later by you or by a wallet provider.

Session Cookie

A session cookie keeps you signed in on the same device. Switch from your phone to a desktop browser and expect the one-time code again, because we treat a new device as a fresh login.

Wallet Records

Deposits and withdrawals through bKash, Nagad or Rocket are logged against your account number, so a disputed transfer can be traced from our side without asking you for screenshots.

Holding and Changes

We keep records for the period the applicable rule requires, then delete them. To correct your registered number or ask for closure, use the help tab and choose the account topic.

REACHING SUPPORT

Where to Send Legal Questions

If a clause here does not match your situation, ask before you act. The help tab inside your account and the contact form linked from this page both reach the same team, the one that handles eligibility, closed accounts and wallet disputes. Tell us what happened in order, with dates, and keep the thread open until we reply. We answer in English and will say plainly if something sits outside what we can do for you.

Team online

Help Tab In Account

Already signed in? The help tab is the shortest route. Pick the legal or account topic and your message lands with the team handling eligibility, closed accounts and wallet disputes.

Contact Form

Not signed in yet? Use the contact form linked from this page. Give the mobile number you registered and the wallet reference if the question is about a bKash, Nagad or Rocket transfer.

What to Include

Add the date of the transaction, the figure shown on your wallet statement and any account number involved. Clear details shorten the back-and-forth and let us settle most questions in a single reply.

What You Ask About Our Terms

These are the questions that land in our help tab most often, answered the way we would answer them in a chat window: short, direct, no clause numbers. Read the one that matches your situation before you deposit or open a second account. If yours is not here, the contact route on this page reaches the same team, and we would rather you asked first.

Access depends on your local law and eligible regions. Check the rules that apply where you live before registering, and if the service is restricted in that area, an account there is not for you.

We allow one account per person. A second one opened to get around a suspension or a rule applied to the first can be frozen while we check, and any balance returns to the original account.

Use a bKash, Nagad or Rocket wallet registered in your own name. Money sent from a friend's wallet cannot be credited to you, and it makes a withdrawal dispute harder to settle from our side.

No. An accepted wager stands until the market settles. If a fixture is called off or a provider voids a round, the stake goes back to your account wallet and the record shows the return.

Open the help tab, choose the account topic and tell us what needs changing. We may ask for the registered mobile number and a wallet reference before we act on the request.

Yes. Material changes are posted on this page before they take effect, with the date they start. Continuing to use the account after that date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.