Reference

What Our Privacy Policy Covers

Your wallet number, your name and your login codes all sit under one policy. This page sets out what we collect, why we need each piece, and how you ask us to correct or remove it.

Account file contentsCookie choicesLogin code safetyCorrection requests
See the Lobby Read FAQ
tk10com What Our Privacy Policy Covers
HOW WE HANDLE IT

Cookies, Login Security And Record Keeping

A policy only holds up if the everyday handling behind it does. These four points are the ones people actually ask about: what sits in your account file, what cookies do on a phone, how login codes protect you, and how to get something changed or removed. Each one has a real path attached, not just a promise. Availability of any request still depends on your local law and eligible regions.

What we keep Your mobile number, wallet details, verification documents and transaction references stay in your account file. A closed account keeps only what a payment dispute or a legal record duty still requires.
Cookies on mobile Sign-in cookies hold your session when you switch from browser to home-screen shortcut. Measurement cookies record which tiles get skipped — Baccarat Bright or Mymensingh Royal Cards, say — and nothing beyond that.
Login code safety One-time codes go to your registered number. We never ask for your bKash PIN, your Nagad PIN or a code over chat, and a support agent who asks for one is not us.
Changing or removing Ask to see, correct or delete what we hold. Deletion runs after settlement finishes and any local record-keeping rule expires, and we tell you which of those applies before we act on it.
ASK US DIRECTLY

Reaching tk10com About Your Data

You don't need a form to reach us about your data. Your account wallet has a help icon, and the support team can see your record while you talk, so a request about a saved bKash number or a misspelled name gets sorted in one thread. Send from the email or number already on your account — matching you is the slowest part otherwise. One topic per thread keeps it moving.

Help icon in your wallet Open your account wallet, tap the help icon and choose the privacy topic. The agent picks it up with your account record open, so you are not retyping your details from scratch.
Written email request Send a written request from the email tied to your account. That lets us match you without asking for extra proof, and leaves you a dated copy of exactly what you asked us to change.
Wallet-number check If you are writing about a bKash, Nagad or Rocket number on file, we confirm the request against a code sent to that number before anything is changed or removed.

Questions About Your Data Rights

Straight answers to the things that land in support most often. Privacy rules shift with local law, so where an answer depends on where you live we say so rather than pretending one rule fits everyone. If your question isn't here, message us from the number on your account and we'll walk through your own record with you.

A mobile number for login codes, a name that matches your wallet, your date of birth, and the transaction reference from bKash, Nagad or Rocket whenever you move money in or out.

Only with the payment providers and technical services that make your account work, and where a lawful request requires it. We do not sell your number or wallet details to outside lists.

Yes. Ask through support from the email or number on your account and we compile your record. Whether that request can be met in full depends on your local law and eligible regions.

Send the fix through support with proof that matches the wallet. Name changes normally need a document check; a wallet number change is confirmed with a code to the new number first.

We stop using it for play and keep only what payment settlement and local record-keeping rules still require. Once those finish, the remainder is deleted when you ask.

No. Our cookies stay inside tk10com — they keep you signed in and show us which lobby sections get used. Your browser settings can block them, though parts of the page may then misbehave.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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